Your Files

Downloads, quality, transcripts, sharing, retention, and recovering a missing file.

Understanding your files

Where to find your sessions and tracks, and how to download them as MP4, MP3, or WAV, or share a link.

Usually a few minutes after uploads complete. What to do if a file hasn’t processed after an hour.

Up to 1080p 30fps H.264 video and very high-bitrate audio, delivered essentially as raw.

A time-aligned version of a track so every file lines up on your editing timeline with no manual syncing.

Individual tracks are best quality, recorded locally per person. The combined backup is a live-call safety net.

Yes, on paid plans. Generate a speaker-labeled transcript from the combined recording, downloadable as .docx.

30 days on the free plan, 1 year on paid plans. Download anything you want to keep first.

Generate a share link anyone can preview and download from, or set a notification email at the show level.

How studio access, private shows, notification emails, and share links determine who can see a recording.

Use the recover page on the same device and browser that recorded to send up anything that didn’t finish uploading.