Why SureTake?Pricing

What do the statuses in the Participants panel mean?

The Participants panel (the small box in the bottom-right of the recording room) shows the host or producer, a live status for everyone in the session.

During a session
Ready: connected, not recording yet.
Saving: recording normally. Their track is captured locally and uploads in the background.
Falling behind: their upload is lagging their recording, usually a slower connection. Nothing is lost, everything is still captured on their device, but they should keep their tab open after the session so the upload can catch up.
Far behind: the same thing, but worse. Their upload is more than a few minutes behind and turns red. The recording is still safe on their device, but they should check their connection and must keep the tab open long enough for it to finish.
A dash: we have not heard from them for a little while, usually a connection problem rather than a recording one. It clears on its own when they come back.

After recording
Uploading X%: recording stopped; their file is uploading, with a live percentage so you can watch it finish.
Finishing upload…: upload done, just finalizing.
Complete: their track is fully uploaded and safe.
Upload failed: their upload hit a hard error; they'll see a retry prompt on their own screen.

Guests see the same box with only their own status.

Still stuck? Email support.